The Deputy Operations Head will assist the Operations Head in leading the Building Operations Team to manage the tactical delivery for the assigned properties and be the HQ support and key point of contact for the key stakeholders and/or client in the absence of the Building Manager. The responsibilities will include regular site inspections, internal audits, customer and client experience, database/ records maintenance, events coordination, and contracts and permit monitoring.
Job Requirements
- Holder of a Bachelor’s Degree in Mechanical, Electrical, Civil Engineering or Property Management related course.
- Minimum of 5 year’s experience in facilities, property management, hospitality, or related field.
- Experience working in commercial buildings, Exposure to hospitality and events management.
- Knowledge of vendor management, local health, and occupational safety requirements.
- Strong understanding of basic technical aspects of the property (HVAC, FDAS, Firepro, Mechanical and Electrical Systems, BMS).
- Ability to prepare and conduct training for work program implementations.
- Exhibits solid communication skills, with an ability to calmly resolve disputes or complaints.
- Good business communication skills (verbal and written) to enable successful coordination and alignment with tenants.
Job Responsibilities
- People Management
- Assist in mentoring and enabling training and development of team members.
- Actively support an environment that promotes teamwork, cooperation, and performance excellence within the team.
- Client/Stakeholder Management
- Develop excellent customer and tenant relationship programs to meet internal and external client’s expectations.
- Monitor procedures to ensure client’s expectations are conveyed and worked upon.
- Procurement Management
- Review and endorsement of requisition forms related to soft services.
- Assist in the review and formulation of SLAs with vendors to meet the requirement of the stakeholders and/or clients.
- Regular review and discussions of SLAs with vendors, BMO, and purchasing.
- Contracts Management
- Ensure all contracts and lease management are professionally delivered at the agreed scope and cost, and In line with the company’s policies and procedures,
- Monitor expiry contracts and initiate renewals.
- Health & Safety Management
- Create a work program that triggers timely compliance with statutory regulations on fire, health, and safety standards.
- Conduct on-site assessment for the emergency preparedness program for Daiichi’s building.
Interested candidates may forward your comprehensive and updated resume to careers@dpdiph.com and use the subject line: Career Page Application.
